Frequently Asked Questions
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Frequently Asked Questions

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference

We accept debit cards and major credit cards: Visa, MasterCard, Discover, Maestro, JCB, and American Express.


Important!!!

Before you add a card make sure that you can use it for recurring payments and online international transactions

A fixed charge, like a ₦1500 flat rate on all orders below 20kg and ₦3000 for orders above 20kg

a dynamically calculated charge using a real-time shipping quote service from the carrier

Domestic orders normally arrive within 3-7 days of shipping, unless otherwise noted.


International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.


Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.


Please note that shipping delays will occur if you provide an incorrect address at checkout.


If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.


Please note that in the event of an order split shipping, we can only refund you for what has been returned to us.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You wll receive the credit within a certain amount of days, depending on your card issuer's policies